We assist clients in managing their EPM application portfolio based on their business needs. Our application managed services provides support in the following areas:

1. End User Support:
• Provide basic functionality guidance to end user queries
• Provide end-user support during plan cycles and normal support hours
2. Application Support: Management of standard administrative tasks, such as:
• Monitoring and ensuring successful completion of any scheduled processes; actual data load, metadata refresh, etc
• Performing required periodic administrative tasks (Web Form updates, Admin script updates, Variable updates, Script executions etc)
• Performing periodic basic health checks on applications (db sizing, memory requirement, performance benchmarks etc)
3. Software Administration Support
• Manage starting and stopping of managed EPM services as per scope (Analytic server, Various Web Services etc)
• Manage backup of various kinds (Data backup, application backup)
• Manage unplanned outages, and resolve outages.
• Support and interact with other teams on which Hyperion applications have dependence (Ex Oracle Database, LDAP directory etc
4. Minor Enhancements
• Supporting small business logic (Calc Scripting, business Rules) change requests.
• Supporting small user interface (web forms and report) change requests